22 January 2025
An open letter to Jason Howlett, CEO of GivEnergy

A growing number of your customers, myself included, are starting to feel like we are not having our concerns heard. Many of us are early adopters into your products and have spent thousands of not tens of thousands of pounds having your products installed in our homes.

Recent changes within GivEnergy have led to a detrimental impact on customer service, specifically the closure of your telephone lines for end users. Customers are frustrated by the lack of support they receive for their systems and many are seeing problems which are beyond the scope of what the original installer is capable of resolving such as poor state of charge management, access issues with the new SSO platform etc.

There are also a growing number of customers (again myself included) who are seeing very poor performance from their systems, specifically around how your batteries calculate state of charge. Customers who purchased batteries advertised as delivering 13.5kWh of storage are seeing less than 10 (and lower in some cases) which is unacceptable. The issues have been blamed on the temperature yet customers with other battery systems (and those who drive EVs) are not reporting such drastic reduction in capacity due to the weather.

It should be noted that whilst unhappy with GivEnergy and the products themselves, we acknowledge the fantastic work your employees who do engage on social media do and this letter is no reflection on their efforts.

We implore you to take these concerns seriously and engage with your customers instead of either ignoring them or in some cases gaslighting them.

The undersigned.

85
signatures
69 verified
  1. Pinder singh
  2. William Bickers-Jones, Retired energy adviser, None, Powys
  3. Carlton Herrington, Consultant, Oswestry
  4. Paul Cooper, Clare
  5. Arfon Davies, Commercial Director, London
  6. Philip Greenwood, Stroud
  7. Carl Pote, Director of business development, MD, Newcastle
  8. Julian Thompson, Business Owner, Bridgnorth
  9. Jason Howlett, CEO, Givenergy, Newcastle
  10. Peter Jackson, Retired, Knottingley
  11. Jamie Leese, Civils, Balfour, Stoke
  12. Anthony Bannon, Head of IT, Swindon
  13. James Edward Ollerhead, Ollerhead, Banchory
  14. Geologist, LEATHERHEAD
  15. Roger Abram, Retired, Mold
  16. Tony Oliver, Programme Director, None, Reading
  17. Kevin Harris
  18. Matthew Williams, Edinburgh
  19. Jithesh Appukutty
  20. Claire Chadwick, Scientist, N/A, Hull
  21. Dal Nicholson, Retired, Rotherham
  22. Justin Garwell, Director, Weymouth, Weymouth
  23. Scott PITHIE, Golf, Xxx, Carluke
  24. Kevin Hartle, Retired, N/A, Ombersley
  25. Chris Hampele, Director, Egham
  26. Howard Phillips, Inventor/Engineer, Retired, Swindon
  27. anonymous, Content Creator
  28. Chris Bardgett, Self employed, Wakefield
  29. Richard Savage, Cornwall
  30. Lacey Bardgett, Self employed, Wakefield
  31. JOHN M DWYER, Game Developer, Liverpool
  32. Mundeep toor, Isleworth
  33. Ross Bate
  34. S Freeman, Director, PPS ltd, Hungerford
  35. Shaun O'Brien, IT Manager, Aylesbury
  36. Bruce MacInnes, Paramedic, Calne
  37. Tom Williamson
  38. MR LUKASZ SADOWSKI, NORTHOLT
  39. John Horan, Retired Management Consultant, Maidenhead
  40. Nigel Hoppitt, Director Customer Service, Alton
  41. Connor Beckmann, Architectural Designer, connor@be-ar.co.uk, Lindford
  42. Tony Stewart, Director, Bradford-on-Avon
  43. Mark Sawyer, Engineer, Spalding
  44. Mike smith, Manchester
  45. Mr Peter Guilliatt, Plymouth
  46. David Booth, Retired, Ascot
  47. David talliss, Company director, Birmingham
  48. Trevor Hames, Burford
  49. david bax, AC Coupled Inverter Owner, Spalding
  50. Will Armstrong, Installer, Rutland Renewables, Oakham
  51. Fred Bloggs, GivHater, NoCompany, Nowhere
  52. James Blunt, Singer, TopOfThePops, Stoke
  53. God AlMighty Himself, God, SaveMe, Heaven
  54. Gezar Zia, Retired, Herne Bay
  55. Helen Farnham, Business Analyst, Bourne
  56. Paul Aylin, Doctor, London
  57. Daniel Eade, Bank Manager, Kettering
  58. John Mitch, Chartered Surveyor, Police Scotland, Glasgow
  59. Sam Lord, Wigston
  60. John Isles, MD in finance, None, Preston
  61. Ravi Patel, Solar Installer, Fresh Solar UK, Twickenham
  62. Paul Robinson, Retired, Scunthorpe
  63. Some Fake Name, Fake, FakeFakeFakeFake, Fake
  64. So Easy To Fake, Signatures, These Silly Letters, With
  65. Paul Landrwgan, The Dragon, Givenergy, Newcastle
  66. steven thompson, Programme Manager, Bromsgrove
  67. José Margaret Hoy, Retired, Holmfirth
  68. Trevor, Retired, Pembrokeshire
  69. Chris de la Perrelle, Shaftesbury